Refund policy

At Kysen Skin, we take great care in preparing and dispatching every order. Due to the nature of skincare products and for the health and safety of all our customers, we are unable to accept returns or exchanges once a product has been dispatched.

 

All Sales Are Final

By completing a purchase on our website, you acknowledge and agree that all sales are final. We do not accept returns, exchanges, or offer refunds for change of mind, skin reactions, or personal preference.

 

Exceptions

We will offer a replacement or refund only in the following circumstances:

•       The item received is damaged or defective upon arrival.

•       The wrong item was delivered (i.e., an item different from what was ordered).

 

To qualify for an exception, you must:

•       Contact us at kysenskin@gmail.com within 48 hours of receiving your order.

•       Provide your order number and clear photographic evidence of the damaged, defective, or incorrect item.

•       Retain the original packaging.

 

Approved claims will be resolved at our discretion by way of a replacement product or store credit. We reserve the right to decline claims that do not meet the above criteria.

 

Skincare & Reactions

We strongly recommend performing a patch test before using any new skincare product. Kysen Skin is not liable for adverse skin reactions. Reactions do not qualify as defects and are not eligible for a refund or replacement.